Returns & Refunds Policy

We want you to love your purchase. If you're not completely satisfied, you may return eligible items for a refund or exchange.

Return Period

Returns are accepted within 30 days of the delivery date.

To start a return, please contact us within 30 days of receiving your order using the details below. We will provide return instructions and the return address if applicable.

How to Return an Item

Step 1 – Contact Us

Email: volunx@aol.com

Phone: +44 07868753007

Please provide:

• Your order number

• Full name

• Reason for return

• Photos (if the item is faulty, damaged, or incorrect)

Step 2 – Receive Return Instructions

Our team will review your request and provide instructions for returning the item.

Step 3 – Send the Item Back

Items must be:

• Unused and unworn

• In their original packaging

• Returned with proof of purchase (receipt or order confirmation)

We recommend using a tracked delivery service, as we cannot be responsible for lost returns.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 7–10 business days.

Original shipping charges are non-refundable unless:

• The item is faulty

• The item was damaged on arrival

• We sent the wrong item

Exchanges

If you would like a different size, colour, or item, please let us know when submitting your return request.

Exchanges are subject to stock availability.

Non-Returnable Items

The following items cannot be returned unless faulty:

• Personalised or custom-made products

• Gift cards and vouchers

• Sale or clearance items

• Earrings, underwear, swimwear, and other intimate goods for hygiene reasons

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Contact Information

Volunx

14A Queensbury Station Parade

HA8 5NR

United Kingdom

Email: volunx@aol.com

Phone: +44 07868753007