Return Policy

We want you to love your purchase. If you're not completely satisfied, you may return your item for a refund or exchange.

✅ Eligibility

• Items must be unused, unworn, and in their original packaging.

• A proof of purchase (receipt or order confirmation) is required.

• Certain items (e.g., personalised, custom-made, or final sale items) are non-returnable unless faulty.

⏳ Return Period

• You have 30 calendar days from the date you receive your order to notify us that you’d like to return.

• Once notified, you then have an additional 14 days to send the item(s) back.

• Altogether, you may have up to 28 days from delivery to complete the return process.

• For items purchased in-store (if applicable), we accept returns within 30 days of purchase.

💷 Refunds

• Refunds are processed to your original payment method within 7–10 business days of receiving the returned item.

• Original shipping costs are non-refundable, unless the item is faulty or we made an error.

📦 Exchanges

• If you’d like to exchange for a different size, colour, or item, please let us know when requesting your return.

• Exchanges are subject to stock availability.

❌ Non-Returnable Items

• Personalised or custom-made products

• Gift cards/vouchers

• Sale or clearance items (unless faulty)

• Intimate goods (e.g., earrings, undergarments, swimwear) for hygiene reasons

🚚 Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

• We recommend using a tracked service as we cannot be responsible for lost returns.